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Frequently Asked Questions


  • I would like to know about accommodation for children

    ★Preschool children up to 5 years old will be charged an admission fee of 2,500 yen (excluding tax).
    ★Elementary school students from 6 to 1Continue reading
  • Q Can I stay with my pet?

    A, I'm really sorry, we can not accept pets in this facility. Thank you for your understanding.
  • Q About elderly people staying

    A If you tell us at the time of booking, we will prepare a room as close to the elevator, bathhouse, etc. as possible.
    In addition, we will Continue reading
  • Q Is there a barrier-free room?

    barrier-free room, which has received many inquiries from customers, has been completed.
    barrier-free room is "Designer's Japanese-style rooContinue reading
  • Q. Can I eat in my own room?

    A. The meals in the room are limited to those you bring.If you are plan on a plan with dinner, please eat at the first floor restaurant "KisContinue reading
  • Q Can I use the Internet?

    A, Internet connection service via wireless LAN can be used on the 1st floor.
    Also, from the end of February 2016, Wi-Fi became fully compaContinue reading
  • Q, Is it possible to use mobile phones?

    A, Yes. For NTT DoCoMo, au, SoftBank, it is confirmed that it is receiving / sending out.
  • Q, private bath of Kotone What does feel?

    A Kotone have prepared six rooms at the 3rd floor "Konpira Shiawase Rokuyu".
    Please relax and enjoy your time alone with 6 different types Continue reading
  • Q Can I bring in foods and drinks?

    A We refuse to bring food and drink into the restaurant only.
    For those who need to bring baby foods and special meals, please do not hesitContinue reading
  • Q, What time is meal?

    A, dinner will be prepared from 18:30 · from 19:00 · from 19:30 to meet the convenience of our customers.
    Please tell your service represenContinue reading
  • Q, Can you handle foods that are not allergic · difficult?

    A, we will respond as much as possible if you can offer at reservation.
    If you have severe allergy that is related to life causing anaphylaContinue reading
  • Q Can I order different dishes?

    A, there is a list of different dishes. Please tell us at the time of reservation or check in.
    I will do my best to prepare.According to theContinue reading
  • Q, How is the meal content?

    A, dinner is a main dish of 10 to 13 kinds of seasonal dishes.
    Prepare a few items such as appetizers and sashimi first, and have a warm cuContinue reading
  • Can you prepare something for Q, birthday, anniversary?

    A. There is a charge, but cakes, wine and champagne are available.
    Please offer at least 5 days in advance.
    To celebrate our 60th birthday,Continue reading
  • Q. What time is check-in and check-out?

    A. Check in is from 15 o'clock to 20 o'clock and check out time is till 10 o'clock.
     We will make final preparations at the scheduled arrivaContinue reading
  • Q. Is early check-in possible?

    Until A.15 o'clock, we have cleaning, maintenance, staff etc within the facility and we are not ready to pick you up.
     I truly are afraid, pContinue reading
  • Q. Can I extend my check-out?

    A.1 hour per person ¥ 2,000 (tax not included) will be charged.Please hope customers as soon as possible.
     We may not be able to accommodateContinue reading
  • Is there a parking lot?

    We have a total of 18 car parks available.
    Please be sure to inform us of transportation when you make your reservation.
    【Request and note Continue reading
  • Can I park a large / medium size car or a bus?

    2 car private parking where you can stop your bus in Yachiyo next door are available.
     Please stop after getting off in Yachiyo Mae of YachContinue reading

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