- TOP
- Frequently Asked Questions
Frequently Asked Questions
Ask AI on chat
- All categories(19)
- Hotel / Guest rooms(12)
- Meals / Restaurants / Bars(6)
- Bathing / Baths(1)
I would like to know about accommodation for children
★Preschool children up to 5 years old will be charged an admission fee of 2,500 yen (excluding tax).
★Elementary school students from 6 to 1…Continue readingQ Can I stay with my pet?
A, I'm really sorry, we can not accept pets in this facility. Thank you for your understanding.Q About elderly people staying
A If you tell us at the time of booking, we will prepare a room as close to the elevator, bathhouse, etc. as possible.
In addition, we will …Continue readingQ Is there a barrier-free room?
barrier-free room, which has received many inquiries from customers, has been completed.
barrier-free room is "Designer's Japanese-style roo…Continue readingQ Can I use the Internet?
A, Internet connection service via wireless LAN can be used on the 1st floor.
Also, from the end of February 2016, Wi-Fi became fully compa…Continue readingCan you prepare something for Q, birthday, anniversary?
A. There is a charge, but cakes, wine and champagne are available.
Please offer at least 5 days in advance.
To celebrate our 60th birthday,…Continue readingQ, How is the meal content?
A, dinner is a main dish of 10 to 13 kinds of seasonal dishes.
Prepare a few items such as appetizers and sashimi first, and have a warm cu…Continue readingQ Can I order different dishes?
A, there is a list of different dishes. Please tell us at the time of reservation or check in.
I will do my best to prepare.According to the…Continue readingQ, Can you handle foods that are not allergic · difficult?
A, we will respond as much as possible if you can offer at reservation.
If you have severe allergy that is related to life causing anaphyla…Continue readingQ, What time is meal?
A, dinner will be prepared from 18:30 · from 19:00 · from 19:30 to meet the convenience of our customers.
Please tell your service represen…Continue readingQ Can I bring in foods and drinks?
A We refuse to bring food and drink into the restaurant only.
For those who need to bring baby foods and special meals, please do not hesit…Continue readingQ, private bath of Kotone What does feel?
A Kotone have prepared six rooms at the 3rd floor "Konpira Shiawase Rokuyu".
Please relax and enjoy your time alone with 6 different types …Continue readingQ, Is it possible to use mobile phones?
A, Yes. For NTT DoCoMo, au, SoftBank, it is confirmed that it is receiving / sending out.Q. What time is check-in and check-out?
A. Check in is from 15 o'clock to 20 o'clock and check out time is till 10 o'clock.
We will make final preparations at the scheduled arriva…Continue readingQ. Can I eat in my own room?
A. The meals in the room are limited to those you bring.If you are plan on a plan with dinner, please eat at the first floor restaurant "Kis…Continue readingCan I park a large / medium size car or a bus?
2 car private parking where you can stop your bus in Yachiyo next door are available.
Please stop after getting off in Yachiyo Mae of Yach…Continue readingIs there a parking lot?
We have a total of 18 car parks available.
Please be sure to inform us of transportation when you make your reservation.
【Request and note …Continue readingQ. Can I extend my check-out?
A.1 hour per person ¥ 2,000 (tax not included) will be charged.Please hope customers as soon as possible.
We may not be able to accommodate…Continue readingQ. Is early check-in possible?
Until A.15 o'clock, we have cleaning, maintenance, staff etc within the facility and we are not ready to pick you up.
I truly are afraid, p…Continue reading
Reserve·Contact us
Please feel free to contact us if you have any questions.
The intelligent AI Concierge will answer your questions instead of the accommodation or hotel.
- Easy to ask, chat-style!
- 24/7 Quick answers, any time of day!
- Relax, it's AI! Ask away!
0877-75-6633
10:00 a.m. to 8:00 p.m. ※We do not offer day-trip hot springs.